A Letter to Our Customers
Together, we are watching the world change in ways beyond our imagination. The global COVID-19 pandemic affects every single one of our families, our businesses, our communities and our very way of life. Given the way the situation is rapidly changing around us, I wanted to reach out with an update on how we’re approaching this situation at EKA.
Most importantly, our thoughts are with anyone who’s been impacted by the virus, either directly or indirectly. We extend our heartfelt good wishes to them for a full recovery. And we extend the greatest thanks to the inspiring healthcare workers who step onto the front lines every day, putting the needs of others above their own.
At EKA, our focus is on the health and safety of our employees, families and communities.
We’ve asked all our employees to work from home so we can minimize the potential risk of infection and spread of this deadly virus. With our highly distributed workforce and many of our employees typically working remotely, this shift has been relatively smooth, and we continue to deliver the highest levels of customer service and platform performance, availability, and security.
Even as we deal with the impact of this pandemic on our personal and professional lives, EKA remains committed to fulfilling the promise we made to you – driving your success. We know that with uncertainty in other areas of your business, you need EKA to be true to core values upon which we were founded — trust, customer success, innovation, and equality. Have no doubt: our values are unwavering, and it guides everything we do.
As we go forward, we’ll be sure to keep you updated, and know that we always value your questions, ideas and feedback.
Sincerely,
JJ Singh, CEO, EKA Solutions, Inc.